Frequently Asked Questions

Where do you ship?

We ship worldwide.

When will I get my order?

Our products are handmade in small batches, so please allow up to 3 business for production.

Shipping within Canada and the U.S. takes 2 to 7 business days, and up to 10 business days for all other locations.

Do you accept returns or exchanges?

Due to the nature of our products, used candles are unable to be returned or exchanged.

If part of your order was incorrect or damaged in transit, please contact us right away for assistance.

Please see our Shipping & Returns policy for more information.

What are your products made from?

We use a blend of coconut and apricot waxes or 100% soy wax in our candles, skin-safe preservatives in our room & linen sprays, and non-toxic fragrance oils in all of our scented products.

You can learn more about our ingredients here.

How long do your candles burn?

That depends on the size of the product.

  • Our standard 8 oz. candles have up to 60 hours of burn time
  • Our 3.5 oz. candle tins have up to 20 hours of burn time
  • And each of the 0.5 oz.candle tins in our Scent Discovery Set have up o 2 hours of burn time

How can I make my candles last longer?

Proper care and wick trimming will help to extend the life of your candles. Please see our candle care page for more information.

Didn't find what you were looking for? Feel free to contact us at any time!